Exchanges & Returns


Vivolicious strives to provide an amazing shopping experience and superior customer service. If you are not content with your order, we gladly accept returns and exchanges. See terms below.

It is important to us that you get the right size and fit with our apparel.  We put great effort into providing you with a Size Guide, and in addition we provide Size Advice in every product description. Please make sure you read the Size Guide and Size Advice to ensure you get the best fit possible.

SIZE EXCHANGES

A client can, within 14 days of receipt of product, request to swap an item for another size. We are happy to exchange products that are returned to us unused, unwashed, in its original re-sellable condition, with the labels still attached.    

To initiate the exchange process email us at info@vivolicious.co.za with your order number and exchange request. 

We will reply to your email, to agree with you which return option will be most convenient for you. 

Option 1

Using any courier service, please courier the item back to us at this address:

For attention : Sonja (Vivolicious)

Moove shop

12 Cavendish Street

Claremont

Western Cape

7708

Tel: 083 469 4834

(ask courier to deliver between 10 am and 4pm)

Option 2:

Return the item to MOOVE, Shop1 Cavendish Place,12 Cavendish Road, Claremont. 

Shopping hours are Monday’s to Fridays 10:00am to 3pm and Saturdays 9:00am to 2pm. 

Please note, items bought at sale price, or as part of a special promotion, will incur a shipping fee that will need to be paid before we can send the exchange item to you. The shipping fee rate will be determined based on your address.

RETURNS

We must be notified within 14 days of receipt of product that you wish to return the product, because it is not exactly what you had in mind, or to be swopped for a different colour or style.

All items must be unused, unwashed, in original condition, and with labels still attached.

We offer store credit vouchers excluding shipping fees.

Or bank deposit refunds, excluding shipping fees, and a 5% administration fee applies.

Once the returns have reached us, each of the items in your return will be inspected before the return is processed and the refund or store credit initiated.

Store credits will be sent immediately via email and cash refunds can take up to 7 working days to reflect depending on the banking institutions.

To initiate the return process email us at info@vivolicious.co.za with your order number and return reason.

FAULTY OR DAMAGED GOODS

Every effort is make to ensure that you receive neither faulty nor damaged goods.  At the time of dispatch the items are individually inspected before being packed.  In the unlikely event that you receive a faulty or damaged item please notify us within 14 days of receipt, and we will provide a replacement.  In the event that we do not have a suitable replacement a store credit or bank deposit refund will be provided.  To initiate the faulty item process email us at info@vivolicious.co.za with your order number and description of the fault/damage.

CANCELLATION OF ORDER

Cancellation of orders by the client will attract a 5% administration fee.